BVA Field Service Program

  • BVA Field Service Officers are all legally blinded veterans. They serve as role models and empower blinded veterans to find and follow the road to independence.
  • They work as access specialists, providing inspiration, encouragement, and practical assistance with Department of Veterans Affairs (VA) claims and appeals. They also educate veterans about VA benefits and services, as well as local resources.
  • They also serve as a Veterans’ Care Review Team, collaborating with VA clinic staff to ensure that veterans receive the best possible service.

BVA Field Service Resource Center

125 N. West St, 3rd Floor
Alexandria, VA 22314
Phone: 844-250-5180 (Toll Free)
Fax: 202-371-8258

Ed Eckroth
Ext. 322

Wanda Grover, M.S. ED.
Ext. 601

Training Coordinator:
Wade Davis
Ext. 308
Membership Coordinator:
Cecilia Montenegro
Ext. 315

National Field Service Officers:

Wanda Grover, M.S. ED.    Ext 601 
Claudia Belk
Bryan Fuller                       Ext 333 Charles Smith                    Ext 336

The Field Service Program is entering a period of transition to increase efficiency of services provided to blinded veterans. The Blinded Veterans Association is creating a Field Service Program Resource Center to be a one stop shop for services provided by BVA. The new Resource Center will feature a dedicated toll free number which any blind veteran across the nation can call and receive services from any BVA National Field Service Officer regardless of where they live. This will streamline services and provide consistency to all veterans.

Starting September 1, 2015 all Field service calls will be routed through the new Field Service Program Resource Center. As part of this transformation, all of BVA’s Field service Regional Offices will be closing. The new Field Service Program Resource Center  will be located in BVA Headquarters at 125 N West Street, Alexandria VA.