Well-Kept Secret: Patient Advocacy at VA:
Many BVA members may still be unaware of the VA Office of Patient Advocacy (OPA), officially established approximately nine years ago on July 17, 2017. The Office was created to provide veteran-centered advocacy services and to help resolve healthcare complaints that could not be addressed at the point of service. Patient Advocates (PAs) serve as liaisons between veterans and VHA care—whether the care is outpatient, inpatient, or long-term care. Their charge is to ensure that the […]
